Using either the T-test or Z-Test calculate the correlation coefficient using the following values presented below.
Once you have completed your calculation, discuss the following:
Is there a statistically significant correlation between customer service attitude scores and number of overtime hours?
State the research question and testable hypothesis.
|
Customer Service Attitude Scores |
OT Hours |
|
5 |
1 |
|
10 |
6 |
|
5 |
2 |
|
11 |
8 |
|
12 |
5 |
|
4 |
1 |
|
3 |
4 |
|
2 |
6 |
|
6 |
5 |
|
1 |
2 |
